shopStore

Returns Policy

1. Overview

RocketEdge.com (comprising RocketEdge.com Pte. Ltd. in Singapore and RocketEdge.com LLC in the United States) sells software products online at https://rocketedge.com. Because of the nature of digital goods, we do not offer returns or refunds once a software license or digital product has been purchased and delivered to you (e.g., via download, license key, or any other form of access).

2. All Sales Are Final

  1. No Returns: All sales of digital software products on our website are final. Once you have gained access to the software (including but not limited to license keys, downloads, or account access), we cannot provide a refund or exchange.
  2. No Cancellations: Orders for digital software products cannot be cancelled once your payment is processed and your product license or download link is provided.

3. Exceptions

While our general policy is not to offer returns or refunds, we understand that in rare cases an issue may arise:

  1. Defective or Inaccessible Products:
    • If your software product is defective or you cannot access it due to a technical issue, please get in touch with our customer support team.
    • We will make reasonable efforts to troubleshoot and resolve any technical problems to restore your access.
    • If it is determined that the issue is irreparable and solely attributable to us (e.g., the file is corrupt or the license key was never delivered correctly), we may, at our sole discretion, provide a replacement product or an alternative solution.
  2. Consumer Protection Laws:
    • This Returns Policy is subject to applicable consumer protection laws in Singapore and the United States. If local laws in certain jurisdictions mandate specific return or refund rights, those laws will prevail over our general policy to the extent they apply.

4. Trials, Demos, and System Compatibility

  1. Trials or Demos (if applicable):
    • Before purchasing, please take advantage of any trial versions or demos (if offered) to ensure the software meets your needs and is compatible with your system.
  2. System Requirements:
    • It is your responsibility to confirm that your hardware and operating systems meet the minimum system requirements for the software product prior to purchase.
    • Incompatibility due to failure to check system requirements before purchase does not qualify as a defect and does not entitle you to a return or refund.

5. Chargebacks and Payment Disputes

In the event of an unauthorized transaction or suspected fraud, please contact us immediately. We will investigate the issue promptly. Filing a chargeback without contacting us to resolve a situation may result in the suspension or termination of your account.

6. Contact Us

For any questions or concerns regarding your digital purchase, or if you believe you qualify for an exception as outlined above, please reach out:

We aim to address any issues promptly and find a solution that respects both the law and our commitment to customer satisfaction.

7. Changes to This Policy

We reserve the right to update or modify this Returns Policy anytime. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy whenever you purchase software from RocketEdge.com so that you understand our returns and refund practices.

keyboard_arrow_up